Our complaints procedure
At Abode, we sincerely hope that you are happy with the service we provide. We aim to provide excellent service from start to finish for both buyers and sellers. Abode is an independent, local company and we believe that good service differentiates us from our competitors. However we recognise that we do sometimes make mistakes or get things wrong. This is why we have a complaints procedure.
We will deal with your complaint
If at any time you are not happy with the service you receive from us we want to know about it and we want to resolve the issue with you. Complaints are opportunities for Abode to improve our service and we are continually trying to better ourselves.
How to complain
Step 1: Contacting us
We would ask you to contact one of our members of staff by phone. Usually the best member of staff to contact is the person who dealt with the matter you are concerned about. If you are uncomfortable with this, please feel free to contact the relevant branch manager by phone as soon as possible to resolve the issue.
The branch manager’s contact details are:
Crystal Palace: Geoff Martin 0208 766 0088
Clapham: Benedict Bussy 0208 673 1888
